1. Introduction
Space Coast Labs ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Fill out our contact form
- Schedule a consultation
- Sign up for our newsletter
- Enter into a service agreement
- Communicate with us via email or other channels
This may include your name, email address, phone number, company name, job title, and any other information you choose to share.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on each page
- Referring website or source
- Click patterns and navigation behavior
2.3 Client Project Data
During the course of providing services, we may have access to client data including:
- Business documents and proprietary information
- Customer data that clients share for AI training purposes
- System credentials and access tokens
- Integration data from connected services
3. How We Use Your Information
We use collected information for the following purposes:
- Responding to inquiries and providing customer support
- Delivering the services you have requested
- Sending administrative information and project updates
- Improving our website and services
- Analyzing website usage and trends
- Marketing communications (with your consent)
- Complying with legal obligations
- Protecting against fraudulent or unauthorized activity
4. AI and Data Processing
As an AI services company, we want to be transparent about how data may be processed:
- Training Data: Client data used for fine-tuning AI models is handled according to individual service agreements and is not shared with other clients.
- Third-Party AI Services: Some services may utilize third-party AI providers (OpenAI, Google, Anthropic, etc.) subject to their respective privacy policies.
- Data Anonymization: We may use anonymized, aggregated data to improve our methodologies without identifying individual clients.
- Model Outputs: AI-generated content is provided to clients as specified in service agreements.
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who assist in operating our website, conducting business, or servicing you (hosting, analytics, email services).
- Business Partners: Trusted partners for joint service delivery, only with your consent.
- Legal Requirements: When required by law or to protect our rights, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
- Measure the effectiveness of our marketing
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Secure development practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Client project data is retained according to individual service agreements. Upon request, we will delete or anonymize data as required by applicable law.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
- Opt-out of marketing communications
To exercise these rights, please contact us using the information below.
10. California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information.
We do not sell personal information as defined by the CCPA.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Space Coast Labs
Brevard County, Florida
Email: privacy@spacecoastlabs.com